How we protect your information

1. Who we are

Sween Travels Limited provides visa, travel, and immigration support services. You can contact us by email at sweentravelslimited@gmail.com or by phone at (+254) 759 187 912.

2. Information we collect

When you submit a form on our website, we may collect:

• Your name, email address, phone number, subject, and message.
• The visa, travel, or immigration service you are asking about.
• Newsletter subscription details when you sign up for updates.
• Basic technical information such as your IP address and submission time, used for spam prevention and security.

3. How we use your information

We use the information you provide to:

• Respond to your enquiry or consultation request.
• Provide information about our visa, travel, and immigration services.
• Send newsletter updates where you have subscribed.
• Keep a record of enquiries for follow-up, service quality, and business administration.
• Protect our website from spam, misuse, and automated submissions.

4. Consent and communication

By submitting a website form, you confirm that the details you provide are accurate and that Sween Travels may contact you about your enquiry. Newsletter messages are only sent where you subscribe to receive updates. You may ask us to stop contacting you at any time.

5. Sharing your information

We do not sell your personal information. We may share information only where necessary to respond to your request, provide our services, comply with legal obligations, or work with trusted service providers who support website hosting, email delivery, or business operations.

6. Data storage and security

We take reasonable steps to protect submitted information from unauthorized access, loss, misuse, or disclosure. Website enquiries may be sent to our business email and stored in a private website backup file for follow-up and administration.

7. How long we keep information

We keep enquiry records only for as long as reasonably needed to respond to you, manage our services, maintain business records, or meet legal and administrative requirements.

8. Your choices

You may contact us to request access to, correction of, or deletion of personal information you previously submitted, subject to any lawful business or legal retention requirements. You may also opt out of marketing updates at any time.

9. Cookies and third-party services

Our website may use essential hosting technologies and third-party resources such as fonts or embedded services to display the site correctly. If analytics, advertising, or tracking tools are added in future, this policy should be updated to explain how they are used.

10. Updates to this policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page with the effective date shown above.